Welcome to Elevate at Red Rocks

Aspen Summers

Stars: 5

Griffin is absolutely amazing and helpful! He made our move in fast and easy. He made sure we knew where everything is and walked us around! I love our new apartment. Thank you for all your help.

Mar 01, 2025

Maykeling Delgadillo

Stars: 5

Griffin is such a great guy! We moved with my family and he was very attentive and delicate! Answering all our questions and helping us with every move!

Feb 06, 2025

Angela Adamo

Stars: 5

Professional and kind staff. They keep the complex very clean and safe. The staff has been very helpful with my move,I highly recommend moving here. Keep up the great job, elevate!

Jan 12, 2025

Hudson Gee

Stars: 5

My roommate and I had to do a quick move from Ascend to Elevate. In less than 24 hours, Griffin was able to coordinate every detail about the transfer, he went above and beyond and turned a stressful situation into a very exciting move-in at Elevate. He also took time to give everyone including my roommate's family a tour around the complex/new apartment. Even when he said there was an issue with the heater, he was proactive about it and it was resolved quickly, he even had a plan B to provide us space heaters in the even the maintenance team was delayed. He's an excellent communicator, laid back, kind and patient. Thanks, Griffin!

Nov 23, 2024

Ally Wall

Stars: 5

I’ve lived her for almost a year and it’s been a wonderful apartment complex. Kelly/Melanie in the office are very helpful. The grounds are well kept and feel safe. Best of all the maintenance team is wonderful, and takes maintenance requests seriously. Both Frank and Mason have helped me out. One day I submitted a request that my AC was out and they cane within the hour to help me. Would recommended living here.

Sep 16, 2024

Megan Willey

Stars: 5

I have lived here for almost 5 years now, and I truly enjoy Elevate, the upgrades that have been made over the last couple of years have made it worth it to live here. They have pool, Halloween, and other various parties throughout the year to bring together the residents. They always have raffles and different prizes, which I’ve had the luck of winning. I’ve lived in other apartment complexes, it is what it is, but they do a good job of taking care of us. The staff is always super friendly! I feel safe and the park right next to us is perfect for daily walks. Not to mention we are so close to my favorite restaurant Jose O’Shea’s!

Aug 10, 2024

Juan D

Stars: 5

Maintenance team and the office staff are very reliable. Nice neighborhood to live in.

Jul 31, 2024

Oleksandra Chub

Stars: 5

I lived 5 years here and really enjoyed the place. Absolutely amazing Green Mountain location, very close to mountains, i70, downtown, shopping mall. Very green area, park is just nearby. A couple of years ago, management changed, and the new one made a lot of upgrades on the property, which made living there even better. Thanks, Kallie and Frank!

Jul 09, 2024

Stephanie Thomas

Stars: 5

Mason is by far the best maintenance man elevate has had, he listens to our concerns and stands up for our needs. Allways here on the fly, and is never negative or lazy on the job that needs to be done …

Jun 21, 2024

Jenny Yost

Stars: 5

I LOVE THIS PLACE!!! I've been a renter for most of my life, and this place is by far one of the best! I don't really understand the expanding frustration that was not needed by some of these reviews. We had a pipe burst that I caught pretty quickly due to attentiveness and rapid response. IT HAPPENS!! And we had no problems with the repair guys and mitigation response! Everyone was super professional and kind

Jun 10, 2024

Chris D

Stars: 5

Mason did a great job when he stopped by this afternoon to replace some AC equipment that was spitting out hot air on the "cool" setting! I only put in the request this morning, so I'm a happy resident! The front office-staff are also always very helpful and friendly when I need to drop by.

May 14, 2024

Josh C

Stars: 5

Great apartments with great floor plans. Quiet neighborhood. Good location with nearby restaurants, shopping, and a nice park right across the street. Kallie and Griffin in the office were very friendly. Frank and the maintenance staff were amazing and were quick to handle any requests.

Apr 25, 2024

Jordan Rivera

Stars: 5

Living here has been a major upgrade than where we lived before. Mason goes above and beyond whenever we have maintenance issues where as it would take 4 months at our old place to get requests handled

Apr 15, 2024

Ricki Murphy

Stars: 5

We cannot say enough kind things about the staff of Elevate! We have been here almost two years and unfortunately have to move out of state. The front desk staff has always been so friendly and kind. Especially Griffin, Kallie and Melanie. The maintenance crew works tirelessly for HOURS to maintain the property and any maintenance requests are dealt with usually the same day. We both used the gym facilities and the pool pretty regularly and thoroughly enjoyed our time here. We will be sad to leave! I would absolutely recommend this property to anyone looking.

Mar 30, 2024

Daniel Conklin

Stars: 5

Just started my lease at Elevate at Red Rocks. The property is currently being updated, as well as the grounds and new updated gym. From what I can tell already, the people seem super friendly in the area and the park across the property is great for a nice morning stroll. Everything is close by for dining out or going on a hike or bike ride. I'll keep you posted all posted. Thanks Kellie! You were great!

Mar 24, 2024

Sarah Gould

Stars: 5

Very grateful to the leasing team who has been super kind in helping me with my many questions. Moving can be very nerve-wracking and to have kind and patient people to provide info makes it all a bit better. Thank you to both Griffin and Melanie for your help!

Feb 15, 2024

gary crafton

Stars: 5

Very happy with Mason every time he comes to my apartment. He fixes it first time every time he's never missed. Best person they've ever had border king here

Jan 09, 2024

Stephanie Thomas

Stars: 5

The maintenance team of this complex is truly incredible.. it’s scary moving out and especially with todays prices.. not knowing what’s going to break next and how much will I have to pay for it?? Here as long as I pay my rent whenever I need help with anything maintenance is here about 5 min after the request had been sent!! Always very friendly .. and very hard workers.. I work out every morning and I get an eye of the pool and I watch them every morning clean up and put everything together so we can all enjoy the pool that day.. have no regrets moving here.. and I truly do feel safe and at home on these grounds … Me and my fiancé have chosen this place to be our safe haven for now and we have no regrets

Aug 15, 2023

Monique Migneault

Stars: 5

I waited a couple of months to finally post this review so I could accurately explain my experience. The entire experience of moving in and living here so far has been amazing. Allow me to give you some background about me , I am a disabled veteran currently in a Program for at risk and homeless veterans. I had a pretty nasty PTSD flare up 2 years ago and was placed in a program to help rehabilitate me called HUD/Vash. Unfortunately with this program other properties and apartments like to take advantage of people like me through predatory landlord tactics. Meaning the places I was being approved for by va and the housing authority were not safe and i was being lied to and moved in under false pretenses. I had to move unexpectedly to here because of an aggressive neighbor that management refused to help me with.. this place is different. Kalli and Griffin do not treat the residents disrespectful. They are familiar with programs like mine and will communicate and get the necessary paperwork handled. As far as fees and other things mentioned in other comments , they aren't hidden and are pretty straight forward. This apartment doesn't have a super high turnover overrate,, in fact, we are the 3rd people that have occupied this unit in 10 years. Over all a great experience I can't wait to marry my fiance later this year and begin married life here.

Jan 06, 2023

Jonathon Whatley

Stars: 5

For the past three weeks Leasing Consultant Griffin Jackson has made apartment hunting very easy. Of the thousands of emails and calls I've sent to him for every missed thing I forgot to ask him the first time around there was no laps or frustration in getting back to me promptly. You're amazing man by far the best experience I've had when interacting with someone in customer service. People like you are hard to come by so I hope elevate appreciates what they have in you.

Dec 21, 2022

Jonathon

Stars: 5

For the past three weeks leasing consultant Griffin Jackson has been the biggest help in my family's apartment hunt. Of the thousand emails and calls I've sent his way regarding every question I missed that I could've asked the first time around there was no laps or frustration in getting back to me promptly. He's on top of it and seems to enjoy his Job by far the most impressed I've been with anyone in customer service. So thank you man, you're awesome. People like you are hard to come by so I hope Elevate appreciates what they have in you.

Dec 21, 2022

Katie V.

Stars: 5

We have been living at this location for 8 years now and even lived in what is now the Ascend apartments when it was all one. We've seen multiple...

Dec 14, 2022

Katie V.

Stars: 5

We have been living at this location for 8 years now and even lived in what is now the Ascend apartments when it was all one. We've seen multiple...

Dec 14, 2022

Katie V.

Stars: 5

We have been living at this location for 8 years now and even lived in what is now the Ascend apartments when it was all one. We've seen multiple...

Dec 14, 2022

Matt Quinnell

Stars: 4

Dec 04, 2022

Eric K.

Stars: 4

Elevate is Great - Apartment reviews always the WORST because people are pissed about something they probably exacerbated. I'll update post-moveout if...

Nov 03, 2022

Luke Durkin

Stars: 5

Aug 12, 2022

Megan F.

Stars: 5

Griffin helped us sign our first lease together a year ago, and just helped us resign for a second year. The management is all friendly and helpful, but...

Aug 11, 2022

Megan F.

Stars: 5

Griffin helped us sign our first lease together a year ago, and just helped us resign for a second year. The management is all friendly and helpful, but...

Aug 11, 2022

Carter L.

Stars: 4

Staff is very helpful and responsive to any issues, which are minimal. Griffin at the front office is a huge help and makes life at Elevate easy. Overall...

Aug 11, 2022

Carter L.

Stars: 4

Staff is very helpful and responsive to any issues, which are minimal. Griffin at the front office is a huge help and makes life at Elevate easy. Overall...

Aug 11, 2022

Chris Hutchcraft

Stars: 5

Jul 01, 2022

Amber R.

Stars: 4

We lived at Elevate for a year and enjoyed our time! Griffin and Kallie were always knowledgeable and friendly and responsive if you went into the office....

Jun 20, 2022

Cody Debona

Stars: 5

May 13, 2022

Simone Atkins

Stars: 5

Ran into Benjamin Ramirez from maintenance as he was finishing up for the day, He still assisted me with my problems and was very respectful and helpful. Thanks again!

Mar 19, 2022

Simone Atkins

Stars: 5

Want to thank Benjamin Ramirez from maintenance for his help. Caught him while leaving for the day and he still took the time to assist me and get the job done. Very respectful and helpful. Thanks again!

Mar 19, 2022

Frank S.

Stars: 5

I must say the staff here is on point. They have addressed everything that needs attention on the property like magic. You have Callie and Griffin in the...

Mar 15, 2022

Sam Piovano

Stars: 5

Benjamin was quick to help us fix our sink. Thank you again!

Jan 15, 2022

Heather M.

Stars: 5

Frank from maintenance is always there when you need him. He just fixed all 5 of my issues in the matter of minutes. He always says hi and is a pleasant...

Jan 07, 2022

Micah McHenry

Stars: 5

Love this apartment complex! Loved here for a few years. Front desk is super helpful, returns calls quickly. Love Kallie and Griffin. I like the fellow renters I have met. BENJAMIN was awesome! On-call maintenance man helped me out in my time of need. Other maintenance men are awesome also! Overall a great experience.

Dec 27, 2021

Adam H.

Stars: 5

We've been living here for a little over a month now here and this place is absolutely fantastic. Griffin helped us out tremendously and was great to work...

Dec 18, 2021

Adam H.

Stars: 5

We've been living here for a little over a month now here and this place is absolutely fantastic. Griffin helped us out tremendously and was great to work...

Dec 18, 2021

Johna F.

Stars: 5

Griffin has been very helpful for my fiancé and I very responsive and truly feels like he cares about our well being and our time here at elevate. We have...

Dec 17, 2021

Drew Clements

Stars: 5

I have lived in this apartment complex for nearly 6 years. My husband has lived here for over 10 years. We have seen many managers, leasing agents, and maintenance crew members come and go and while some have been better than others, the office team that they have now is PHENOMENAL! The leasing agent, Griffin, is always polite and eager to do anything to help. Frank our maintenance manager is always on point, friendly, and knowledgeable. And lastly, Kallie Martinez, our Property Manager is the best one we have seen in quite a while. When our roommate attempted suicide and had to be released from our lease, Kallie did EVERYTHING she could to help us including waiving some fees to keep us from struggling. We LOVE living here and have nothing but respect for our leasing office! Keep up the good work, guys! And if you are looking for a place to live, I HIGHLY recommend this community!

Dec 16, 2021

DeAnne Felt

Stars: 5

Frank is the best! We have lived here for years and Frank has pretty much been the one to take care of any of our maintenance issues! But he also gos above and beyond! Its nice to have a veteran on the team at Elevate! Thanks Frank!

Dec 09, 2021

DeAnne Felt

Stars: 5

Frank is the best! We have lived here for years and Frank has pretty much been the one to take care of any of our maintenance issues! But he also gos above and beyond! Its nice to have a veteran on the team at Elevate! Thanks Frank!

Dec 09, 2021

Nick C.

Stars: 5

The whole staff is fantastic. Griffon especially. Always handles my concerns with attentiveness.

Dec 07, 2021

Matt Kelly

Stars: 5

Had a great experience with maintenance. Put in a request and they fixed it the next day (after the holiday). Benjamin took only 10 minutes to diagnose and fix the issue. Thanks team!

Dec 01, 2021

Tyler M.

Stars: 5

I've lived here for over a year and really like it. The place is clean and modern. Quick access to green mountain which is great for trail running and mtn...

Nov 22, 2021

Gary C.

Stars: 5

I'm very happy with Frank's work whatever he comes to fix it is always fixed the 1st time I don't have to go back for seconds is there a pleasant to be...

Nov 22, 2021

Rebekah Dinnebeck

Stars: 4

Nice, quiet place to live. Workers will come and get your requests for maintenance done fast. All staff are very friendly! I hardly ever heard my neighbors. Enjoyed my experience here until the end. The management charged us $360 to "clean the bath tubs". We ended up getting it down to $180 but the bath tubs were no where near as bad as they were stating.

Jul 26, 2021

Ragin B

Stars: 5

Great location with respect to mountains and town. Great park right next door for talking a walk or getting a couple minutes with nature!

Jun 12, 2021

Charles H

Stars: 4

Apartments themselves are great. Parking is terrible.

Mar 18, 2021

Conrad sanchez

Stars: 5

Oct 15, 2020

Felicia B

Stars: 5

Just going back to this rating and adding some details. I have lived in the area almost three years and stayed with Elevate about two. Rent is a little higher, but it is equivalent to that of the area considering most of the surrounding apartments were built around the 70s. These units have internal a/c that works, which has been a blessing during this heat wave. Maintenance is super fast and the office is good at follow up on work orders. The stairs do deteriorate quickly due to salt etc, but I've found that any time I put in an order, they address it within a month due to third party contracts and sometimes sooner. I also notice they fill the potholes in the parking lot relatively frequently. I have even told them about property lights being out and they had it fixed within three days! I don't know what other people's experiences have been with maintenance in apartments, but in my own, this fast of a response rate is unheard of. I've never had a problem with mail delivery. It is either in the amazon hub with a no contact scan code opportunity, or the post office leaves a key in your box to get into their package lock box. The walls are thin, but I have been able to resolve any noise issues with the office immediately. If I had to think about something to complain about, it would be that the pool isn't open on Sundays since quarantine due to the office being closed, but if that's the only complaint, I'd say you are doing pretty well.

Sep 25, 2020

Dominick C.

Stars: 5

Everything was done fast and double checked by the front office. Thank you

Aug 14, 2020

Crissie Gillie

Stars: 4

May 08, 2020

Felicia B

Stars: 5

Apr 10, 2020

Tedd Crihfield

Stars: 5

Spent 3 years here. Quiet area, convenient to get to and folks were nice.

Feb 29, 2020

amhartmann

Stars: 5

Thank you for taking care of my chirping smoke detector so quickly! Frank's efficiency in replacing the batteries allowed me to get a peaceful rest before rushing over to the chocolate fountain. (Thank you for that, as well!) It is nice knowing that all of our detectors are good for the next year or so, as well. Your help is greatly appreciated.

Feb 14, 2020

Eric Bond

Stars: 5

Feb 01, 2020

Kody Berkley

Stars: 5

Nov 14, 2019

Benedictus Spiritus

Stars: 4

I want to give a shout-out to Julie in the front office. We were dealing with a very difficult roommate situation and she was extremely helpful in resolving it. The staff are great! The location of the complex is quite nice, near Red Rocks Community College and walking distance to shopping.

Jul 29, 2019

Robert M

Stars: 4

I want to give a shout-out to Julie in the front office. We were dealing with a very difficult roommate situation and she was extremely helpful in resolving it. The staff are great! The location of the complex is quite nice, near Red Rocks Community College and walking distance to shopping.

Jul 29, 2019

Robert Linz

Stars: 4

I want to give a shout-out to Julie in the front office. We were dealing with a very difficult roommate situation and she was extremely helpful in resolving it. The staff are great! The location of the complex is quite nice, near Red Rocks Community College and walking distance to shopping.

Jul 29, 2019

Lauren DiGiovanni

Stars: 5

*update* we've been here a bit longer now and still quite enjoy it. Shout out to Julie in front office - she has been extremely helpful as well! We only recently moved in, but so far, it has been a great experience. We had a few issues with our apartment upon move in, and maintenance came within two days to fix them all. Chanel at the front office has been awesome. The apartment has been quiet, good amount of green space for the dog, and parking so far has not been an issue.

Jul 03, 2019

Lauren DiGiovanni

Stars: 5

*update* we've been here a bit longer now and still quite enjoy it. Shout out to Julie in front office - she has been extremely helpful as well! We only recently moved in, but so far, it has been a great experience. We had a few issues with our apartment upon move in, and maintenance came within two days to fix them all. Chanel at the front office has been awesome. The apartment has been quiet, good amount of green space for the dog, and parking so far has not been an issue.

Jul 03, 2019

Morgan Y.

Stars: 4

I lived here for two years and have seen the office change hands a few times, but the current team is great. I always get my questions answered when I go in...

Feb 05, 2019

Velvetina Meyer

Stars: 5

I really loved living here. The neighbors were mostly chill, the gym is nice, the pool is heated and usually not busy at all, dog friendly, close to the light rail, I could see owls out back sometimes because it's right by a huge field, a playground for my kids, and there was a recycling dumpster. They updated before I left and added a dog wash and ski repair station!! ******** Loved it here***** I only moved because I bought my first house. Sad to go

Jan 10, 2019

V M

Stars: 5

I really loved living here. The neighbors were mostly chill, the gym is nice, the pool is heated and usually not busy at all, dog friendly, close to the light rail, I could see owls out back sometimes because it's right by a huge field, a playground for my kids, and there was a recycling dumpster. They updated before I left and added a dog wash and ski repair station!! ******** Loved it here***** I only moved because I bought my first house. Sad to go

Jan 10, 2019

nadimpalli kalyanvarma

Stars: 5

Jan 02, 2019

Shred On

Stars: 5

Sep 25, 2018

Fatirah Janah

Stars: 5

Sep 11, 2018

Fatirah Janah Muhammad

Stars: 5

Sep 11, 2018

Fatirah and Fatir

Stars: 5

Sep 11, 2018

Valarie Velasquez

Stars: 5

Aug 30, 2018

KIM JOOSIL

Stars: 4

Fairly well maintained and the office staff were good. I had a couple of issues but they were quickly fixed. No problem with parking spaces. The pool was also okay.

Jul 16, 2018

April Sagan

Stars: 5

Jun 27, 2018

Armando Parés

Stars: 5

Jun 09, 2018

Chrissy lampert

Stars: 5

May 24, 2018

Jiazi Zhang

Stars: 5

May 11, 2018

K.C. Aakhus

Stars: 4

May 08, 2018

Laurie J Jones

Stars: 5

The new management is super! They actually answer the phone, are responsive to service requests and are very friendly! I've lived here a few years now, so I have has the opportunity to see management companies come and go. I hope these people stick around a while because they are a pleasure to deal with! The apartments themselves are older, but as they were recently upgraded, they are quite nice on the inside! The community is clean and relatively quiet and close to green mountain! I recommend giving this new management company and these apartments a try. I don't think you'll regret it!

Dec 17, 2017

Laurie J Jones

Stars: 5

The new management is super! They actually answer the phone, are responsive to service requests and are very friendly! I've lived here a few years now, so I have has the opportunity to see management companies come and go. I hope these people stick around a while because they are a pleasure to deal with! The apartments themselves are older, but as they were recently upgraded, they are quite nice on the inside! The community is clean and relatively quiet and close to green mountain! I recommend giving this new management company and these apartments a try. I don't think you'll regret it!

Dec 17, 2017

Laurie J

Stars: 5

The new management is super! They actually answer the phone, are responsive to service requests and are very friendly! I've lived here a few years now, so I have has the opportunity to see management companies come and go. I hope these people stick around a while because they are a pleasure to deal with! The apartments themselves are older, but as they were recently upgraded, they are quite nice on the inside! The community is clean and relatively quiet and close to green mountain! I recommend giving this new management company and these apartments a try. I don't think you'll regret it!

Dec 17, 2017

Ariel Zebro

Stars: 5

Maybe it’s too early to tell, but the amount of negative reviews is surprising to me. This was the only complex that actually answered the phone when we set up a time to look at the place and go over pricing. There were a few minor issues when we moved in, but it seems like as long as you communicate your concerns the staff is more than happy to help. The apartment is clean and quiet and we are very satisfied.

Nov 16, 2017

Dominic Megalli

Stars: 5

I am in the process of moving and finding new places came across this place. When my girlfriend called to schedule a walk through the Gentlemen(Josh) offered numerous times and was extremely nice. Did walk through and Josh was awesome told us everything we needed to know and helped us more than anyone else did. Submitted my app, then had complications with software while submitting my girlfriends app. Called the office, Josh answered, he stayed after hours by 30 mins to insure her app was submitted successfully. Truly excited to move in! Thank you Josh G for the killer customer service

Feb 07, 2017

Caroline Browning

Stars: 5

Lived here for a full year, and had a great experience. Granted, we were in one of the newer apartments I believe. Maintenance was quick and professional. When our hot water heater quit working there was an entirely new one within a few hours of contacting them, and no hassle at all after that. They even fixed problems such as a clogged drain, and clogged garbage disposal (which was our fault) at no charge. Park next door is fantastic for dogs. I wasn't a fan of the fact that the valet trash pickup (which is run by an outside company) was mandatory to pay for, and in our unit wasn't quite reliable, but that is the only negative thing I can think of. They gave professional timely notices for an inconveniences such as water being shut off for a few hours, parking lot being paved, inspections, etc. We had to take one roommate off the lease and put someone new on, and that was relatively simple. Office people were very nice.

Oct 04, 2016

Nate Drake

Stars: 4

Wow. The reviews for apartment complexes are typically always littered with the same myriad of complaints - but some of these reviews are just outrageously inaccurate. Maintenance guy is super friendly and prompt - water heater broke and he had it replaced within 8 hours. Front office is difficult to get on the phone? Get off your ass and walk in there. "Management" won't work with you on your bill? Yeah of course not, neither will any other corporate level apartment complex they have set prices and standardized fees for a reason. My only real complaint about Elevate is the walls are a little thin, I can hear all of my neighbors but other than tear down the entire complex and rebuild it I don't know what more I should expect them to do. Rent has gotten a little high here and I feel like I can get a better value out of another place up the road but don't let the litany of bad reviews turn you away from this place. I lived here for 3 years and know a number of other residents that have lived here for 5+. "Management" doesn't control the tenant population, and it is outrageous to expect them to.

Feb 23, 2016

Nate Drake

Stars: 4

Wow. The reviews for apartment complexes are typically always littered with the same myriad of complaints - but some of these reviews are just outrageously inaccurate. Maintenance guy is super friendly and prompt - water heater broke and he had it replaced within 8 hours. Front office is difficult to get on the phone? Get off your ass and walk in there. "Management" won't work with you on your bill? Yeah of course not, neither will any other corporate level apartment complex they have set prices and standardized fees for a reason. My only real complaint about Elevate is the walls are a little thin, I can hear all of my neighbors but other than tear down the entire complex and rebuild it I don't know what more I should expect them to do. Rent has gotten a little high here and I feel like I can get a better value out of another place up the road but don't let the litany of bad reviews turn you away from this place. I lived here for 3 years and know a number of other residents that have lived here for 5+. "Management" doesn't control the tenant population, and it is outrageous to expect them to.

Feb 23, 2016

Maciej Popko

Stars: 4

Nov 18, 2015

Eloise Hollyfield

Stars: 5

This review is in regards to all of these negative reviews of the response time to maintenance requests by the office and the maintenance people and the work and workers themselves. I've lived here (Ascend) for almost two years, so I am familiar with both the previous management and maintenance managers and workers and the current ones. While is takes a bit more time (24 hrs. unless there is an emergency) to request maintenance personnel with the new management, it is still very easy. I used to just call the office; now I have to fill out a maintenance request online or go to the office itself, which is really no problem at all. If I happen to need to go to the office, I might just make the request there, but most of the time I simply do an online request. All of my requests (and there have been several over time) have been acknowledged immediately and acted upon in a timely fashion. The workers who have come to my apartment have always been courteous and competent; if a worker had a problem himself (where are the ladies, I wonder?), he contacted someone else to assist. I'm truly sorry that so many of you feel the way you do about the request process, the time it took to correct the problem, and the courtesy/competence of the workers, but hat simply has not been my experience.

Aug 15, 2015

Eloise Hollyfield

Stars: 5

This review is in regards to all of these negative reviews of the response time to maintenance requests by the office and the maintenance people and the work and workers themselves. I've lived here (Ascend) for almost two years, so I am familiar with both the previous management and maintenance managers and workers and the current ones. While is takes a bit more time (24 hrs. unless there is an emergency) to request maintenance personnel with the new management, it is still very easy. I used to just call the office; now I have to fill out a maintenance request online or go to the office itself, which is really no problem at all. If I happen to need to go to the office, I might just make the request there, but most of the time I simply do an online request. All of my requests (and there have been several over time) have been acknowledged immediately and acted upon in a timely fashion. The workers who have come to my apartment have always been courteous and competent; if a worker had a problem himself (where are the ladies, I wonder?), he contacted someone else to assist. I'm truly sorry that so many of you feel the way you do about the request process, the time it took to correct the problem, and the courtesy/competence of the workers, but hat simply has not been my experience.

Aug 15, 2015

jennifer smith

Stars: 5

I love living here. The staff, office and maintenance are professional, friendly and get the job done. I appreciate the clean area outside and how if there is a problem them come and fix it! WOW wish every company was this easy to work with!

Oct 19, 2013

Jessica Hernandez

Stars: 5

Oct 15, 2013

Dustin Carabello

Stars: 5

I must admit when I walked in on my first day, I had concerns. There were a few mix ups about amenities and a couple other things I worried about. Before I called the office I looked at google reviews and they were horrible. Many saying that the office was no help and that they'd ignore you for days and never fix what was broken. Needless to say when I called the office looking for help I was expecting to be met with poor attitude and be dismissed. I was VERY WRONG! I spoke with the manager, Robin (I hope I spelled her name correctly), and she came to my unit personally to assess and discuss concerns I had. She had a new A/C unit and Washer/Dryer ordered and installed within a few days and had nothing but pleasant conversation and kind words and gestures to offer. Personally I feel if you speak with management here and address any issues in a professional manner and don't act like a total jack*** you'll be treated fairly and taken care of. I'm looking forward to the next few months at Red Rocks!

May 23, 2013

Allie Moore

Stars: 5

Aug 22, 2011